mqq88 Privacy Policy

1. Introduction & Scope

mqq88 ("the Company", "we", "us", "our") operates the online gaming platform accessible at mqq88.org ("the Platform"). This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and protect personal data provided to us by users ("Player", "you", "your") of the Platform.

This Policy applies to all personal data processed in connection with your registration and use of the mqq88 Platform, including data collected through the website, mobile browser sessions, customer support interactions, and payment processing activities. It does not apply to third-party websites or services that may be linked to or from the Platform.

By registering a player account on mqq88 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, you should discontinue use of the Platform and may request account closure by contacting [email protected].

This Policy is to be read in conjunction with our Terms & Conditions, which together constitute the full agreement governing your use of mqq88.

2. Information We Collect

mqq88 collects personal data in the following categories:

2.1 Registration & Identity Data

• Full legal name, date of birth, and gender.
• Residential address, including postcode and state (Malaysia).
• Email address and mobile phone number.
• Government-issued identification documents submitted for KYC verification (e.g., Malaysian identity card, passport).
• Selfie or live verification image where biometric identity confirmation is required.

2.2 Financial & Transaction Data

• Payment method details including e-wallet identifiers (Touch n Go eWallet, Boost), bank account numbers, and cryptocurrency wallet addresses (USDT TRC20).
• Deposit and withdrawal transaction history, including amounts, timestamps, and reference numbers.
• Bank statements or payment records submitted for KYC or AML verification purposes.

2.3 Gaming Activity Data

• Complete history of bets placed, games played, outcomes, and associated financial flows within the Platform.
• Session duration, game preferences, and wagering patterns.
• Responsible gaming settings you have activated, including deposit limits, session limits, and self-exclusion records.

2.4 Technical & Device Data

• IP address, device type, operating system, browser type and version.
• Geolocation data derived from IP address for fraud prevention and jurisdictional eligibility assessment.
• Login timestamps, session identifiers, and device fingerprint data.
• Cookie data and analytics identifiers as further described in Section 6.

2.5 Communications Data

• Records of all communications between you and mqq88 customer support, including live chat transcripts and email correspondence.
• Complaints, feedback, and dispute records.

3. How We Use Your Information

mqq88 uses your personal data for the following purposes:

• Account management: To create, maintain, verify, and administer your player account on the Platform.
• Identity verification (KYC): To confirm your identity, age, and residential address in compliance with our gaming licence obligations and anti-money laundering regulations.
• Transaction processing: To facilitate deposits, withdrawals, and internal wallet transfers, and to detect and prevent payment fraud.
• Game provision: To deliver the gaming services you access on the Platform and to maintain accurate records of your gaming activity.
• Legal & regulatory compliance: To fulfil obligations under our gaming licence, applicable financial crime legislation, and any other legal requirements.
• Responsible gaming: To monitor gaming patterns, implement player-requested restrictions, and identify potential indicators of problem gambling in accordance with our responsible gaming obligations.
• Security & fraud prevention: To detect, investigate, and prevent fraudulent activity, account abuse, and other prohibited conduct.
• Customer support: To respond to your enquiries, manage complaints, and resolve disputes.
• Platform improvement: To analyse aggregated usage data and improve the performance, features, and user experience of the mqq88 Platform.
• Marketing communications: To send you promotional offers and bonuses where you have provided consent for such communications. You may opt out at any time by contacting [email protected].

4. Legal Basis for Processing

mqq88 processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you have agreed to, including account management, payment processing, and game delivery.
• Legal obligation: Processing necessary to comply with KYC, AML, and gaming licence regulatory requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, and Platform improvement, where our interests do not override your fundamental rights.
• Consent: Processing for direct marketing communications, where you have explicitly consented. Consent may be withdrawn at any time without affecting prior processing.

5. Disclosure of Your Information

mqq88 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may disclose your personal data to the following categories of recipients:

• Payment processors and banking partners: Touch n Go eWallet, Boost, Maybank, CIMB Bank, Public Bank, and cryptocurrency processing services — solely for the purpose of processing your transactions.
• Gaming technology providers: Software studios and live casino operators whose games are hosted on the Platform, where data sharing is necessary for game delivery and outcome verification.
• Identity verification service providers: Third-party KYC and AML service providers engaged to assist in verifying player identity and screening against financial crime watchlists.
• Regulatory authorities: Our gaming licence authority, financial intelligence units, and other governmental or law enforcement bodies, where disclosure is required by law or regulatory obligation.
• Professional advisers: Legal, accounting, and audit firms engaged by mqq88 under confidentiality obligations.
• IT infrastructure and security providers: Cloud hosting, cybersecurity, and data analytics providers engaged to support Platform operations, each bound by data processing agreements.

All third parties to whom mqq88 discloses personal data are required to process such data in accordance with applicable data protection law and are prohibited from using it for any purpose other than that for which it was shared.

6. Cookies & Tracking Technologies

The mqq88 Platform uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:

• Strictly necessary cookies: Required for the Platform to function, including session authentication, fraud detection tokens, and load balancing identifiers. These cannot be disabled without impairing core functionality.
• Functional cookies: Store your Platform preferences such as language settings and display options to improve your experience across sessions.
• Analytics cookies: Collect aggregated and anonymised data about how players navigate and use the Platform, enabling us to identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats.

You may manage cookie preferences through your browser settings. Disabling cookies other than strictly necessary ones will not prevent you from using the Platform but may affect the personalisation of your experience. mqq88 does not use third-party advertising cookies or permit advertising networks to place cookies on the Platform.

7. Data Retention

mqq88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your active account relationship with mqq88, and for a minimum of five (5) years following account closure, in compliance with AML and gaming licence record-keeping obligations.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of each transaction, in accordance with financial record-keeping requirements.
• Gaming activity records: Retained for a minimum of five (5) years from the date of each gaming session.
• Customer support communications: Retained for a minimum of three (3) years from the date of each communication.
• Marketing consent records: Retained until withdrawal of consent plus a further two (2) years to demonstrate compliance.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised.

8. Data Security

mqq88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and mqq88 servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls limiting employee access to personal data to those with a documented operational need.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Multi-factor authentication requirements for all internal systems accessing player data.
• Intrusion detection and real-time security monitoring across all Platform infrastructure.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, mqq88 will notify affected players without undue delay in accordance with applicable regulatory requirements.

9. International Data Transfers

As an online platform operating under an international gaming licence, mqq88 may transfer personal data to servers and service providers located outside of Malaysia. Where such transfers occur, mqq88 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses binding the recipient to standards equivalent to those required under applicable Malaysian data protection law.

By using the mqq88 Platform, you consent to the transfer of your personal data as described in this section, subject to the safeguards described above.

10. Your Rights as a Data Subject

Subject to applicable data protection law and our legitimate regulatory obligations, you have the following rights in respect of your personal data held by mqq88:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: To request that we restrict processing of your data in certain circumstances.
• Right to data portability: To receive your personal data in a structured, commonly used, machine-readable format where processing is based on your consent or a contract.
• Right to withdraw consent: To withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.
• Right to object: To object to processing based on legitimate interests where your individual circumstances warrant it.

To exercise any of the above rights, submit a written request to [email protected]. mqq88 will respond within 30 calendar days. We may require identity verification before processing your request.

11. Children's Privacy

The mqq88 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or store personal data from persons under the age of 21. If mqq88 becomes aware that personal data has been collected from a minor, we will immediately suspend the associated account, delete the data, and report the matter to the relevant authorities where required by our gaming licence obligations.

Parents or guardians who believe a minor may have accessed the Platform should contact us immediately at [email protected].

12. Third-Party Services

The mqq88 Platform may contain references to services provided by third parties, including game studios and payment processors. These third parties operate under their own privacy policies, which are independent of this Policy. mqq88 is not responsible for the privacy practices of third-party service providers beyond the data processing agreements we have in place with them as described in Section 5. Players are encouraged to review the privacy policies of any third-party services they interact with in connection with their use of mqq88.

13. Amendments to This Policy

mqq88 reserves the right to update or amend this Privacy Policy at any time. Where amendments are material, we will notify registered players via the email address on file or through a prominent notice on the Platform prior to the amended Policy taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Continued use of the mqq88 Platform following notification of amendments constitutes your acceptance of the revised Privacy Policy.

14. Contact & Data Enquiries

For all privacy-related enquiries, data subject rights requests, or complaints regarding mqq88's handling of your personal data, please contact us:

If you are dissatisfied with our response to a data privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in Malaysia or the jurisdiction of our gaming licence.